Description
This page allows you to reassign some or all of the priority week issue cases.
Page Preview
Page Flow Diagram
Click the diagram to manipulate and zoom. Traverse the diagram using Click-and-Drag motions. Fullscreen
Fields
Reassignment Details
LabelTypeDescriptionMandatory
Auto ReassignCURAM_INDICATORTick the Auto Reassign box if you want the system to automatically reassign the case to another user.No
Owner
LabelTypeDescriptionMandatory
OwnerORG_OBJECT_TYPENo
OwnerORGANISATION_OBJECT_REFERENCE_NAMENo
Cases
LabelTypeDescriptionMandatory
Case ReferenceCASE_REFERENCEThe unique reference number of the case. This is automatically generated by the system when the case is created.No
ProductPRODUCT_TYPE_CODEThe product or service provided by the case.No
Owner TypeORG_OBJECT_TYPEThe name of the organization object type assigned as owner of the issue. The owner may be of type user, position, organization unit, or work queue.No
OwnerORGANISATION_OBJECT_REFERENCE_NAMEThe full name of the user who own the case.No
Number Of IssuesNUMBER_OF_CASESThe number of issue cases associated with the case.No
StatusCASE_STATUS_CODEThe current status of the case, e.g. "Open", "Deferred".No
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
SaveThe Save action reassigns the selected issue cases to the selected user.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
System configuration error - Unable to retrieve system user details from the database. Please contact your system administrator.LinkNo
The login ID %1s does not map to a user name.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
The login ID %1s does not map to a user name.LinkNo
Related Entities
When page is loaded
CaseHeader
ExternalUser
OrganisationUnit
Position
ProductDelivery
Users
WorkQueue
When page is submitted
None
Technical Information
Page IDSupervisor_reassignPriorityWeekCaseIssues
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\SupervisorWorkspace\Workspace\Supervisor_reassignPriorityWeekCaseIssues.uim
Page Load InterfaceSupervisorWorkspace.listCasesWithIssues
Page Submit InterfaceSupervisorWorkspace.reassignCasesWithIssues
Linked From PagesSupervisor Workspace (Supervisor_workspaceUIC), Supervisor Workspace (Supervisor_workspaceUICByWeek), Supervisor Workspace (Supervisor_workspaceUICList)