Description
This page allows you to reassign one or more of the cases owned by the user to a user of your choice. You can also have the system automatically reassign cases.
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Page Flow Diagram
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Fields
Reassign
LabelTypeDescriptionMandatory
Auto ReassignCURAM_INDICATORTick the Auto Reassign box if you want the system to automatically reassign the case to another user.No
New Owner
LabelTypeDescriptionMandatory
New OwnerORG_OBJECT_TYPENo
New OwnerORGANISATION_OBJECT_REFERENCE_NAMENo
Search Criteria
LabelTypeDescriptionMandatory
Case NameCASE_CATEGORY_TYPE_TAB_LISTType of case you wish to search for, e.g., "product delivery", "benefit". No
StatusCASE_STATUS_TAB_LISTCase status is dependent on the case processing. For example, a status can be open, active, or closed.No
Start FromCURAM_DATECase start date range start value. This start date is dependent on the evidence associated with the product governing the case. For example, the start date for a sickness benefit case would be the date the primary client became sick.No
Start ToCURAM_DATECase start date range end value. This start date is dependent on the evidence associated with the product governing the case. For example, the start date for a sickness benefit case would be the date the primary client became sick.No
List all cases assigned to the userCURAM_INDICATORLists all cases currently assigned to the user.No
Search Results
LabelTypeDescriptionMandatory
ReferenceCASE_REFERENCEThe unique reference number of the case. This is automatically generated by the system when the case is created.No
Case NameCASE_CAT_TYPE_CODEThe type of case.No
Primary ClientCONCERN_ROLE_NAMEThe full name of the primary client of the case.No
StatusCASE_STATUS_CODEThe current status of the case.No
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
ResetYou can press the Reset button to reset the search criteria fields and enter new fields.
SaveThe Save action reassigns the selected cases to the selected user.
SearchAfter you have entered the search criteria, you can press the Search button to search for cases.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
If more than %1n cases are selected reassignment will happen offline (e.g. in deferred or batch process).LinkNo
The login ID %1s does not map to a user name.LinkNo
The login ID %1s does not map to a user name.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1n Cases have been successfully queued for later reassignment.LinkNo
%1s %2s %3s %4sLinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
At least one search criteria must be entered.LinkNo
No case could be found which matched the search criteria.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
The login ID %1s does not map to a user name.LinkNo
There are too many cases selected to reassign now. This reassignment will need to be performed in batch mode please schedule with your administrator.LinkNo
The selected cases are currently being reassigned and a notification will be sent to your Inbox once this completes.LinkNo
The start 'From' date must not be in the future.LinkNo
The start 'To' date must not be before the start 'From' date.LinkNo
The start 'To' date must not be in the future.LinkNo
The status '%1c' is not valid for the selected case type(s).LinkNo
Your search has exceeded the maximum limit for the number of records that can returned. Please narrow your search criteria.LinkNo
Related Entities
Technical Information
Page IDSupervisor_reassignCasesForUserWithSearch
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\SupervisorWorkspace\Users\Supervisor_reassignCasesForUserWithSearch.uim
Page Load InterfaceCase.getCaseSearchCriteria, MaintainSupervisorUsers.displayCaseReassignmentInformation, MaintainSupervisorUsers.getCaseSearchCriteria
Page Submit InterfaceMaintainSupervisorUsers.reassignCasesForOrgObjectWithSearch
Linked From PagesCases (Supervisor_listUserCases), Cases (Supervisor_listUserCasesByOrgObject), Reassign Cases (Supervisor_reassignCasesForUserWithSearch)