Description
This page allows you to reassign some or all of the issues associated with a case.
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Page Flow Diagram
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Fields
LabelTypeDescriptionMandatory
Auto ReassignCURAM_INDICATORTick the Auto Reassign box if you want the system to automatically reassign the case to another user.No
Owner
LabelTypeDescriptionMandatory
OwnerORG_OBJECT_TYPENo
OwnerORGANISATION_OBJECT_REFERENCE_NAMENo
Issues
LabelTypeDescriptionMandatory
Owner TypeORG_OBJECT_TYPENo
OwnerORGANISATION_OBJECT_REFERENCE_NAMEThe full name of the owner of the issue case.No
CreatedCURAM_DATEThe date and time when the issue case was created.No
StatusCASE_STATUS_CODEThe status is "active", unless the record has been deleted, in which case, the status is "canceled".No
Issue
LabelTypeDescriptionMandatory
IssueCASE_REFERENCENo
IssueISSUE_CONFIGURATION_TYPENo
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
SaveThe Save action reassigns the selected issues to the selected user.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
%1s %2s %3s %4sLinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
System configuration error - Unable to retrieve system user details from the database. Please contact your system administrator.LinkNo
The login ID %1s does not map to a user name.LinkNo
The login ID %1s does not map to a user name.LinkNo
Your search has exceeded the maximum limit for the number of records that can returned. Please narrow your search criteria.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
A closed user cannot be assigned for the role of owner on a case.LinkNo
Actual cost cannot be modified as this plan item is associated with a product deliveryLinkNo
Actual end date must be greater than actual start date and equal to or less than todays date. LinkNo
An active organization structure must exist.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
An expected outcome has not been defined for this plan item. Please contact your administrator.LinkNo
An organization object link record already exists for this %1s.LinkNo
A singleton SELECT returned multiple records.LinkNo
Assigned role of case owner for Case %1s of type %2s for %3s.LinkNo
Assigned role of case reviewer for Case %1s of type %2s for %3s by %4s.LinkNo
Assigned role of case supervisor for Case %1s of type %2s for %3s.LinkNo
Business Process class %1s for plan of type %2c is not assignable to type %3s.LinkNo
Case Assignment NotificationLinkNo
Case Reassignment NotificationLinkNo
Case Reference No (%1s) is closed and cannot be reassigned.LinkNo
Displaying %1d of %2d.LinkNo
Either the organization object reference or user name must be entered.LinkNo
Exception instantiating hook for plan of type %1c : %2s.LinkNo
Expected end date cannot be modified if an actual end date has been entered. LinkNo
Expected start date cannot be modified if an actual start date has been entered. LinkNo
From date must be specified.LinkNo
From date must not be later than to date.LinkNo
Issue Case Assignment NotificationLinkNo
Issue Case Reassignment NotificationLinkNo
New case owner must not be same as the previous case owner.LinkYesbpocaseuserrole.err_caseuserrole_xfv_new_old_owner|a|1
New case owner must not be same as the previous case owner.LinkNo
New tasks cannot be added for a client that is currently marked as a duplicate.LinkNo
No case has been selected for reassignment.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
One of either Add To My Tasks or Assign To must be entered but not both.LinkNo
Owner must be specified.LinkNo
Please indicate only one option. Reassign to a new owner or perform an auto reassign.LinkNo
Please select a new owner to reassign this case(s) to or else choose Auto Reassign.LinkNo
Responsibility must be entered. LinkNo
Role of case owner for Case %1s of type %2s for %3s has been closed.LinkNo
System configuration error - Unable to retrieve system user details from the database. Please contact your system administrator.LinkNo
The actual start date must be earlier than actual end date. LinkNo
The actual start date must be entered. LinkNo
The actual start date must be equal to or earlier than today. LinkYesbpoplanneditem.err_serviceplan_plan_item_xrv_actual_start_date_not_on_or_before_current_date|a|
The assignee you have chosen does not match the assignee type chosen. Please search for assignee again.LinkNo
The class '%1s' does not implement the interface curam.util.events.impl.EventFilter and therefore is not as an event filter.LinkNo
The class '%1s' does not implement the interface curam.util.events.impl.EventHandler therefore is not an event handler.LinkNo
The deadline date and time must be in the future.LinkNo
The deadline is too far in the future and can not be stored correctlyLinkNo
The estimated cost cannot be edited after the Plan Item has been approved LinkNo
The estimated cost cannot have a negative value the amount must be zero or more.LinkNo
The estimated cost cannot have a negative value the amount must be zero or more.LinkNo
The event filter: '%1s' could not be instantiated.LinkNo
The event handler: '%1s' could not be instantiated.LinkNo
The expected start date must be earlier than the expected end date.LinkNo
The following case(s) have been reassigned by %2s : %1sLinkNo
The following issue case(s) have been reassigned by %2s : %1sLinkNo
The Key Server cache and the Key Server database values are out of sync and therefore this record cannot be inserted. LinkNo
The login ID %1s does not map to a user name.LinkNo
The organization unit (%1s) is closed and cannot be assigned as owner.LinkNo
The organization unit %1s is canceled and cannot be assigned as owner.LinkNo
The owner must be entered. LinkNo
The position (%1s) is closed and cannot be assigned as owner.LinkNo
The position %1s is canceled and cannot be assigned as owner.LinkNo
The sensitivity level cannot be higher than that of proposed owner.LinkNo
The sensitivity level must be at least equal to that of the selected sub-goal.LinkYesbpoplanneditem.err_serviceplan_plan_item_xrv_subgoal_sensitivity|a|
The specified Max List Size value is negative number.LinkNo
The subject must be entered.LinkNo
The user %1s is canceled and cannot be assigned as owner.LinkNo
This task cannot be created as you currently have an active task allocation blocking period and you have specified the task should be added to your My Tasks list.LinkNo
This task cannot be created as you currently have an active task redirection period and you have specified that the task should be added to your My Tasks list.LinkNo
This task cannot be created because the user %1s is currently being blocked from the allocation of new task.LinkNo
This user's account has passed the specified end date and is therefore considered closed by the system. This user therefore has limited system privileges.LinkNo
To date must not be later than today.LinkNo
User %1s is not an active user and cases cannot be reassigned to this user.LinkNo
User must be assigned to a position.LinkNo
You cannot cancel the plan item as an actual start date has been entered. LinkNo
You cannot change the expected outcome as an actual start date has been entered. LinkYesbpoplanneditem.err_serviceplan_plan_item_fv_expected_outcome_no_modify|a|
You can not delete a plan item outcome as the subgoal outcome is already set.LinkNo
You cannot enter actual start date as plan item status is unapproved or submitted. LinkNo
You cannot enter a good cause value until the outcome value is set to not attained. LinkYesbpoplanneditem.err_serviceplan_plan_item_fv_good_cause_no_modify|a|
You cannot set outcome to attained or not attained until an actual end date is specified. LinkYesbpoplanneditem.err_serviceplan_plan_item_fv_outcome_no_modify|a|
You do not have appropriate privileges to perform this operation for this plan item.LinkNo
You do not have the appropriate privileges to view the selected plan item.LinkNo
You have been assigned as the owner of the %1s Plan Item belonging to the %2s Sub-Goal.LinkNo
You have been assigned as the owner of the %1s Plan Item for Service Plan ID %2n.LinkNo
You have been assigned as the user responsible for the %1s Plan Item belonging to the %2s Sub-Goal.LinkNo
You have been assigned as the user responsible for the %1s Plan Item for Service Plan ID %2n.LinkNo
You have been assigned the %1s role on the following cases by %3s : %2n LinkNo
You have been assigned the %1s role on the following issue cases by %3s : %2n LinkNo
You have been assigned the role of case owner for case %1s by %2s. %3sLinkNo
You have been assigned the role of case reviewer for case %1s by %2s.LinkNo
You have been assigned the role of case supervisor for case %1s by %2s. %3sLinkNo
You may not perform this operation as the service plan is closed.LinkNo
You must enter an expected end date LinkNo
You must enter an expected start date LinkNo
You must specify a plan item name LinkNo
You must specify a planned sub goalLinkNo
Your role as case owner for case %1s has been closed by %2s. The new case owner is %3s. %4sLinkNo
Workflows
When page is loaded
None
When page is submitted
WorkflowDescription
CURAMSTANDARDCASETASKThis workflow process is a generic workflow process that is used to create standard tasks for a case within the following functional areas - Milestone Delivery, Income Screening, and Service Planning.
DEFAULTCASENOTIFICATIONDefault Case Notification Workflow - Allocates the Notification to the specified user
DEFAULTNOTIFICATIONDefault Notification Workflow - Allocates the Notification to the specified user
UNASSIGNEDCASEOWNERROLENOTIFICATIONNotifies a user that his or her role as case owner for a case has been ended. This also informs the user regarding who has been assigned as the new case owner as well as who changed the assignment.
Related Entities
Technical Information
Page IDSupervisor_reassignCaseIssuesByAge
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\SupervisorWorkspace\Cases\Supervisor_reassignCaseIssuesByAge.uim
Page Load InterfaceMaintainSupervisorCase.listCaseIssuesByAge, MaintainSupervisorUsers.listSupervisorUsers
Page Submit InterfaceMaintainSupervisorCase.reassignCaseIssuesByAge
Linked From PagesCase Issues (Supervisor_caseIssuesByAge), Case Issues (Supervisor_listIssueCasesByType)