Description
This page allows an administrator to modify a resolution approval check for a particular issue. A certain number of issue resolutions may need to be manually approved. Approval checks can be configured so that a specified percentage submitted for approval are manually approved by a supervisor. These are configured at the type level for issue.
Page Preview
Page Flow Diagram
Click the diagram to manipulate and zoom. Traverse the diagram using Click-and-Drag motions. Fullscreen
Fields
LabelTypeDescriptionMandatory
PercentageISSUE_RESOLUTION_APPROVAL_CHECK_RATEPercentage of the user's issues that are to be checked for approval. For example, if you enter 20 percent, then for every 100 issue resolutions submitted for approval, 20 of those user issues must be checked manually by a user supervisor.Yes
Comments
LabelTypeDescriptionMandatory
CommentsCOMMENTSUser comments on this record.No
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
SaveThe Save action updates the record using the information entered on the page.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
The login ID %1s does not map to a user name.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
Issue must be specified if Applies to All Issues has not been selected.LinkNo
Issue must not be specified if Applies to All Issues has been selected.LinkNo
Issue resolution approval check cannot be modified as it is canceled.LinkNo
Percentage value should not be less than 0 and not more than 100.LinkNo
This issue has already been canceled. An issue resolution approval check cannot be modified for a canceled issue.LinkNo
This issue resolution approval check is already active. Please modify the existing record.LinkNo
Related Entities
Technical Information
Page IDProduct_modifyResolutionApprovalCheckForIssueFromList
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\core\Product\IssueResolutionApproval\Product_modifyResolutionApprovalCheckForIssueFromList.uim
Page Load InterfaceProduct.readResolutionApprovalCheckForIssue
Page Submit InterfaceProduct.modifyResolutionApprovalCheckForIssue
Linked From PagesResolution Approval Checks (Product_listResolutionApprovalChecksForIssue), Resolution Approval Checks (Product_listResolutionApprovalChecksForIssue1)