Description
This page allows an administrator to view a resolution approval check for a particular issue. A certain number of issue resolutions may need to be manually approved. Approval checks can be configured so that a specified percentage submitted for approval are manually approved by a supervisor. These are configured at the type level for issue.
Page Preview
Page Flow Diagram
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Fields
LabelTypeDescriptionMandatory
PercentageISSUE_RESOLUTION_APPROVAL_CHECK_RATEPercentage of the user's issues that are to be checked for approval. For example, if you enter 20 percent, then for every 100 user issues submitted for approval, 20 of those issues must be checked manually by the user's supervisor.Yes
Comments
LabelTypeDescriptionMandatory
CommentsCOMMENTSUser comments on this record.No
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
SaveThe Save action creates a new record from the information entered on the page.
Messages
When page is loaded
None
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
Issue must be specified if Applies to All Issues has not been selected.LinkNo
Issue must not be specified if Applies to All Issues has been selected.LinkNo
Percentage value should not be less than 0 and not more than 100.LinkNo
This issue has already been canceled. An issue resolution approval check cannot be created for a canceled issue.LinkNo
This issue resolution approval check is already active. Please modify the existing record.LinkNo
Related Entities
When page is loaded
None
When page is submitted
IssueConfiguration
IssueResolutionApprovalCheck
Technical Information
Page IDProduct_createResolutionApprovalCheckForIssue
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\core\Product\IssueResolutionApproval\Product_createResolutionApprovalCheckForIssue.uim
Page Load Interface
Page Submit InterfaceProduct.createResolutionApprovalCheckForIssue
Linked From PagesResolution Approval Checks (Product_listResolutionApprovalChecksForIssue), Resolution Approval Checks (Product_listResolutionApprovalChecksForIssue1)