Description
This page allows you to view the home page for this issue. Issues are created on cases to manage and resolve evidence discrepancies that are identified during eligibility determination. The issue home page allows you to view the issue details and manage the issue.
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Page Flow Diagram
Click the diagram to manipulate and zoom. Traverse the diagram using Click-and-Drag motions. Fullscreen
Fields
LabelTypeDescriptionMandatory
Owner TypeORG_OBJECT_TYPEOwner type.No
NameCONCERN_ROLE_NAMEName of the client for whom this evidence relates.No
Effective DateCURAM_DATEDate from which this evidence becomes effective.No
DetailsEVIDENCE_SUMMARYDetailed evidence data which contains the discrepancy.No
StatusEVIDENCE_DESCRIPTOR_STATUSThe status of the evidence when the issue was created.No
Owner
LabelTypeDescriptionMandatory
OwnerORGANISATION_OBJECT_REFERENCE_NAMENo
Closure Details
LabelTypeDescriptionMandatory
Closed byDATE_AND_NAMEThe user that closed the issue.No
ReasonCASE_CLOSE_REASON_CODEThe reason that the issue was closed.No
CommentsCOMMENTSUser recorded comments.No
Resolution
LabelTypeDescriptionMandatory
ResolutionRESOLUTION_CODEResolution entered for the issue.No
Resolution StatusRESOLUTION_STATUS_CODEThe current status of the resolution i.e., "Open", "Submitted", "Approved". No
Created ByUSER_FULL_NAMEName of the user who entered the resolution.No
Creation DateCURAM_DATEThe date the user created the resolution on the issue.No
Current Evidence
LabelTypeDescriptionMandatory
NameCONCERN_ROLE_NAMEName of the client for whom this evidence relates.No
Effective DateCURAM_DATEDate from which this evidence becomes effective.No
DetailsEVIDENCE_SUMMARYDetailed evidence data which contains the discrepancy.No
StatusEVIDENCE_DESCRIPTOR_STATUSThe status of the evidence when the issue was created.No
Snapshot Evidence
LabelTypeDescriptionMandatory
Comments
LabelTypeDescriptionMandatory
CommentsCOMMENTSUser recorded comments.No
Recent Transactions
LabelTypeDescriptionMandatory
Event TypeDESCRIPTIONEvent type recorded on the issue.No
DescriptionTRANSACTION_DESCRIPTIONDescription of the event type recorded on the case.No
Date TimeCURAM_DATETIMEThe date and time when the case transaction was performed.No
Created ByUSER_FULL_NAMEThe user who performed the issue event, e.g., "Case Worker", "Super User" or "System".No
Links and Actions
Page Level Actions
LabelDescription
[Change…]Click the Change link to change the case owner.
Add EvidenceClick the Add Evidence link to add additional evidence to the issue.
Add ResolutionClick the Add Resolution link to add a resolution for this issue.
Change Closure DetailsClick the Change Closure Details link to change the issue closure details.
CloseClick the Close link to close the issue.
EditYou can press the Edit button to modify the information displayed.
Edit ResolutionClick the Edit Resolution link to modify the resolution for this issue.
Reject ResolutionClick the Reject link to reject the resolution for this issue. This link is only displayed if the resolution status is submitted.
Resolution Status HistoryClick the Resolution Status History link to view the status history for the resolution.
Resolution Status HistoryClick the Resolution Status History link to view the status history for the resolution.
Submit Resolution for ApprovalClick the Submit Resolution for Approval link to submit the resolution for this issue for approval.
Expanded Row
LabelDescription
Link
Expanded Row for: Current Evidence
LabelDescription
Link
Expanded Row for: Recent Transactions
LabelDescription
Link
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
A singleton SELECT returned multiple records.LinkNo
Business Process class %1s for concern role type %2c is not assignable to type %3s.LinkNo
Cannot view the 'Active' record as more than one 'Active' record exists.LinkNo
Cannot view the 'Cancelled' record as more than one 'Cancelled' record exists.LinkNo
Cannot view the 'In Edit' record as more than one 'In Edit' record exists.LinkNo
Exception has occurred please contact your administrator.LinkNo
Exception instantiating hook for concern role type %1c : %2s.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
Product Hook Registrar cannot find the hook class for concern role type %1c.LinkNo
The login ID %1s does not map to a user name.LinkNo
There are no closure details on this caseLinkNo
You do not have access to this case note.LinkNo
You do not have the appropriate privileges to view this issue.LinkNo
When page is submitted
None
Related Entities
Technical Information