Description
This page allows you to create an issue on a case. Issue creation establishes the evidence type that the issue relates to, for example "employment evidence" and the issue type that is related to the evidence, for example, "earned income". During issue creation, the user indicates the evidence that gave rise to the issue. The system automatically stores a snapshot of this evidence at the time the issue was created and links it and the current evidence to the issue.
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Page Flow Diagram
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Fields
LabelTypeDescriptionMandatory
TypeISSUE_CONFIGURATION_TYPEThe type of issue selected on the Select Evidence and Issue Type page.No
MemberCONCERN_ROLE_NAMEThe case member whose evidence gave rise to the issue.No
Start DateCURAM_DATEThe start date of the issue.Yes
End DateCURAM_DATEThe end date of the issue.No
PriorityCASE_PRIORITY_CODEThe priority of the issue from the drop-down list of priorities, i.e., "high", "medium", "low". The priority is inherited from the priority configured in administration for this issue type.No
Select Evidence
LabelTypeDescriptionMandatory
NamePARTICIPANT_DETAILSName of the case member whose evidence gave rise to the issue.No
Effective DateCURAM_DATEDate from which this evidence becomes effective.No
DetailsEVIDENCE_SUMMARYDetailed evidence information which contains the discrepancy.No
StatusEVIDENCE_DESCRIPTOR_STATUSStatus of the evidence record, e.g., "InEdit", "Approved".No
Action
LabelTypeDescriptionMandatory
Comments
LabelTypeDescriptionMandatory
CommentsCOMMENTSUser comments on this record.No
Links and Actions
Page Level Actions
LabelDescription
CancelClick the Cancel link to dismiss the page.
PreviousClick the Previous link to return to the previous page.
SaveClick the Save link to create a new record from the information entered on the page.
ViewClick the View link on the appropriate row to view detailed information on the evidence selected.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1c case type not supported.LinkNo
Address header information is missing or invalid.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
Business Process class %1s for concern role type %2c is not assignable to type %3s.LinkNo
Business Process class %1s for product of type %2c is not assignable to type %3s.LinkNo
Exception instantiating hook for concern role type %1c : %2s.LinkNo
Exception instantiating hook for product of type %1c : %2s.LinkNo
Invalid address layout type %1s specified in address header.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
Product Hook Registrar cannot find the hook class for concern role type %1c.LinkNo
The end date of the primary address has passed.LinkNo
The end date of the primary phone number must not be in the past.LinkNo
The login ID %1s does not map to a user name.LinkNo
The login ID %1s does not map to a user name.LinkNo
There is no primary address for this client.LinkNo
There was an error reading the primary address for this client.LinkNo
There was an error reading the primary phone number for this client.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1c case type not supported.LinkNo
%1s %2s %3s %4sLinkNo
A Case Member cannot be added to a case with a status of Closed.LinkYescaseparticipantrole.err_participantrole_member_added_case_closed|a|
A Case Member cannot be added to a case with a status of Closed.LinkYesbpocaseparticipantrole.err_case_status_closed|a|
A client that is currently marked as a duplicate cannot be assigned as a new case member.LinkNo
A client that is currently marked as a duplicate cannot be selected as the primary client for a newly created Issue Delivery.LinkNo
Actual cost cannot be modified as this plan item is associated with a product deliveryLinkNo
Actual end date must be greater than actual start date and equal to or less than todays date. LinkNo
An active organization structure must exist.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
An expected outcome has not been defined for this plan item. Please contact your administrator.LinkNo
An Issue Case cannot be created for a Prospect Person. Please register the Prospect Person as a Person.LinkNo
An organization object link record already exists for this %1s.LinkNo
A singleton SELECT returned multiple records.LinkNo
Assigned role of case owner for Case %1s of type %2s for %3s.LinkNo
Assigned role of case reviewer for Case %1s of type %2s for %3s by %4s.LinkNo
Assigned role of case supervisor for Case %1s of type %2s for %3s.LinkNo
Business Process class %1s for plan of type %2c is not assignable to type %3s.LinkNo
Business Process class %1s for product of type %2c is not assignable to type %3s.LinkNo
Business Process class %1s for product of type %2c is not assignable to type %3s.LinkNo
Concern role must be registered.LinkNo
Either the organization object reference or user name must be entered.LinkNo
Exception instantiating hook for plan of type %1c : %2s.LinkNo
Exception instantiating hook for product of type %1c : %2s.LinkNo
Exception instantiating hook for product of type %1c : %2s.LinkNo
Expected end date cannot be modified if an actual end date has been entered. LinkNo
Expected start date cannot be modified if an actual start date has been entered. LinkNo
For Participant evidence a caseID or participantID must be specified.LinkNo
From date must be specified.LinkNo
From date must not be later than to date.LinkNo
Multiple evidence descriptor records exist with correctionSetID '%1s' and status code '%2c'.LinkNo
New tasks cannot be added for a client that is currently marked as a duplicate.LinkNo
No case owner can be assigned as no potential case owner identified has an active position.LinkNo
No evidence changes were applied. There are changes that need to be manually approved before evidence can be applied successfully.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
One of either Add To My Tasks or Assign To must be entered but not both.LinkNo
Participant role ID must be specified.LinkNo
Responsibility must be entered. LinkNo
Start date must be specified.LinkNo
Start Date must be today or a day in the past.LinkNo
Start date must not be before the start date of this issue type.LinkNo
System configuration error - Unable to retrieve system user details from the database. Please contact your system administrator.LinkNo
The actual start date must be earlier than actual end date. LinkNo
The actual start date must be entered. LinkNo
The actual start date must be equal to or earlier than today. LinkYesbpoplanneditem.err_serviceplan_plan_item_xrv_actual_start_date_not_on_or_before_current_date|a|
The assignee you have chosen does not match the assignee type chosen. Please search for assignee again.LinkNo
The case ownership strategy associated with this case type was not able to determine a case owner. Please contact your system administrator.LinkNo
The case owner type configured is invalid. Please configure this before continuing.LinkNo
The case owner type configured is invalid. Please configure this before continuing.LinkNo
The Case Participant Role start date must not be earlier than the Case start date - %1d.LinkYesbpocaseparticipantrole.err_caseparticipantrole_xfv_from_date_caseheader_from_date|a|
The Case Participant Role start date must not be later than the Case end date - %1d.LinkYesbpocaseparticipantrole.err_caseparticipantrole_xfv_to_date_caseheader_end_date|a|
The Case Participant Role start date must not be later than the Case end date - %1d.LinkYesbpocaseparticipantrole.err_caseparticipantrole_xfv_from_date_caseheader_end_date|a|
The Case Participant Role start date must not be later than the end date.LinkNo
The change received date cannot be later than the current date.LinkNo
The change received date must not be earlier than the received date.LinkNo
The class '%1s' does not implement the interface curam.util.events.impl.EventFilter and therefore is not as an event filter.LinkNo
The class '%1s' does not implement the interface curam.util.events.impl.EventHandler therefore is not an event handler.LinkNo
The deadline date and time must be in the future.LinkNo
The deadline is too far in the future and can not be stored correctlyLinkNo
The deferred processing callback class cannot be instantiated because the %1s property does not exist or has not been given a value.LinkNo
The end date cannot be before the start date.LinkNo
The estimated cost cannot be edited after the Plan Item has been approved LinkNo
The estimated cost cannot have a negative value the amount must be zero or more.LinkNo
The estimated cost cannot have a negative value the amount must be zero or more.LinkNo
The event filter: '%1s' could not be instantiated.LinkNo
The event handler: '%1s' could not be instantiated.LinkNo
The evidence change type must be specified.LinkNo
The evidence record with correctionSetID %1s is both pending update and removal. You are advised to either undo the removal or discard with the update before continuing.LinkNo
The evidence type must be specified.LinkNo
The expected start date must be earlier than the expected end date.LinkNo
The external user reference has not been configured. Please configure this before continuing.LinkNo
The external user type has not been configured. Please configure this before continuing.LinkNo
The Key Server cache and the Key Server database values are out of sync and therefore this record cannot be inserted. LinkNo
The login ID %1s does not map to a user name.LinkNo
The owner must be entered. LinkNo
The reassessment 'From Date' and 'To Date' must not be empty.LinkNo
The reassessment 'From Date' must be before or equal to the reassessment 'To Date'.LinkNo
The received date cannot be later than the current date.LinkNo
The received date must be entered.LinkNo
The selected evidence has already been added to the issue. Please select another evidence record.LinkNo
The sensitivity level cannot be higher than that of proposed owner.LinkNo
The sensitivity level must be at least equal to that of the selected sub-goal.LinkYesbpoplanneditem.err_serviceplan_plan_item_xrv_subgoal_sensitivity|a|
The start date must be entered.LinkNo
The subject must be entered.LinkNo
The VerificationController class cannot be found.LinkNo
The VerificationController class cannot be instantiated.LinkNo
This Participant already exists as Primary Client for this case. LinkNo
This Participant already has a role as %1c for this case.LinkNo
This task cannot be created as you currently have an active task allocation blocking period and you have specified the task should be added to your My Tasks list.LinkNo
This task cannot be created as you currently have an active task redirection period and you have specified that the task should be added to your My Tasks list.LinkNo
This task cannot be created because the user %1s is currently being blocked from the allocation of new task.LinkNo
To create an issue a participant must be specified.LinkNo
To create an issue a start date must be specified.LinkNo
To create an issue the end date must not be earlier than the case start date.LinkNo
To create an issue the issue configuration of the relevant type of issue must be specified.LinkNo
To create an issue the related case must be specified.LinkNo
To date must not be later than today.LinkNo
User must be assigned to a position.LinkNo
You cannot cancel the plan item as an actual start date has been entered. LinkNo
You cannot change the expected outcome as an actual start date has been entered. LinkYesbpoplanneditem.err_serviceplan_plan_item_fv_expected_outcome_no_modify|a|
You can not delete a plan item outcome as the subgoal outcome is already set.LinkNo
You cannot enter actual start date as plan item status is unapproved or submitted. LinkNo
You cannot enter a good cause value until the outcome value is set to not attained. LinkYesbpoplanneditem.err_serviceplan_plan_item_fv_good_cause_no_modify|a|
You cannot set outcome to attained or not attained until an actual end date is specified. LinkYesbpoplanneditem.err_serviceplan_plan_item_fv_outcome_no_modify|a|
You do not have appropriate privileges to perform this operation for this plan item.LinkNo
You do not have the appropriate privileges to maintain this issue.LinkNo
You do not have the appropriate privileges to view the details of this verification.LinkNo
You do not have the appropriate privileges to view the selected plan item.LinkNo
You do not have the necessary case security rights to perform this action. Please contact your security administrator.LinkNo
You do not have the necessary product security rights to perform this action. Please contact your security administrator.LinkNo
You have been assigned as the owner of the %1s Plan Item belonging to the %2s Sub-Goal.LinkNo
You have been assigned as the owner of the %1s Plan Item for Service Plan ID %2n.LinkNo
You have been assigned as the user responsible for the %1s Plan Item belonging to the %2s Sub-Goal.LinkNo
You have been assigned as the user responsible for the %1s Plan Item for Service Plan ID %2n.LinkNo
You have been assigned the role of case owner for case %1s by %2s. %3sLinkNo
You have been assigned the role of case reviewer for case %1s by %2s.LinkNo
You have been assigned the role of case supervisor for case %1s by %2s. %3sLinkNo
You may not perform this operation as the service plan is closed.LinkNo
You must enter an expected end date LinkNo
You must enter an expected start date LinkNo
You must specify a plan item name LinkNo
You must specify a planned sub goalLinkNo
Your request for reassessment of this case has been queued for processing a notification will be raised for you when this has completed.LinkNo
Your search has exceeded the maximum limit for the number of records that can returned. Please narrow your search criteria.LinkNo
Workflows
When page is loaded
None
When page is submitted
WorkflowDescription
CURAMSTANDARDCASETASKThis workflow process is a generic workflow process that is used to create standard tasks for a case within the following functional areas - Milestone Delivery, Income Screening, and Service Planning.
DEFAULTCASENOTIFICATIONDefault Case Notification Workflow - Allocates the Notification to the specified user
DEFAULTNOTIFICATIONDefault Notification Workflow - Allocates the Notification to the specified user
EVIDENCEAPPROVALNotifies the supervisor of the case owner of a case that evidence requires manual approval before the evidence can be activated.
Related Entities
Technical Information
Page IDIssueDelivery_createIssue
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\core\Issue Delivery\ManualCreation\IssueDelivery_createIssue.uim
Page Load InterfaceIntegratedCase.readMemberDetails, IssueDelivery.listEvidence, Product.readIssueConfiguration
Page Submit InterfaceIssueDelivery.create
Linked From PagesNew Issue (IssueDelivery_selectEvidenceIssueTypeForIC), Select Evidence and Issue Type (IssueDelivery_selectEvidenceIssueTypeForICMember), Select Evidence and Issue Type (IssueDelivery_selectEvidenceIssueTypeForProductDelivery)