Description
This page allows manage cases. Cases are used to manage the delivery of the organization's benefits and services to its participants. This includes determining whether or not participants are eligible for the benefits and services and if eligible, ensuring that they are delivered successfully. Every case you own is automatically added to the your list of cases. As you may be responsible for many cases, accessing your case list is the easiest way to access a case relating to a specific participant. From this page, you can also create a new case and search for cases recorded on the system.
Page Preview
Page Flow Diagram
Click the diagram to manipulate and zoom. Traverse the diagram using Click-and-Drag motions. Fullscreen
Fields
Case Shortcuts
LabelTypeDescriptionMandatory
Case Search Criteria
LabelTypeDescriptionMandatory
Case Reference Number
LabelTypeDescriptionMandatory
Case Reference NumberCASE_REFERENCE_SEARCHCase reference number. If the system recognizes the case reference number entered in the Case Reference field, the case reference number is displayed in the case details panel. You can view the case home page by clicking on the reference number.No
Links and Actions
Page Level Actions
LabelDescription
Create a New CaseClick a New Case link to create a new case.
My CasesClick the New Cases link to view a list of your cases.
Screen A ClientClick the Screen a Client link to create a new screening case.
Search for a CaseClick the Search for a Case link to search for a case on the system
Messages
When page is loaded
None
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
No case could be found which matched the search criteria.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
You must specify a case reference number.LinkNo
Related Entities
When page is loaded
None
When page is submitted
CaseHeader
ConcernRole
ProductDelivery
Technical Information
Page IDISSCaseworker_cases
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\ISScreening\Case\ISSCaseworker_cases.uim
Page Load Interface
Page Submit InterfaceCase.getCaseID
Linked From Pages