Description
This page allows you to search for case. To search for a case, you must know the case reference number.
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Page Flow Diagram
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Fields
LabelTypeDescriptionMandatory
Case ReferenceCASE_REFERENCECase reference number. If the system recognizes the case reference number entered in the Case Reference field, the case reference number is displayed in the case details panel. You can view the case home page by clicking on the reference number.No
Primary ClientCONCERN_ROLE_NAMERegistered participant who is the primary client of the case. You can view the participant home page by clicking on the primary client name.No
Client Reference NumberALTERNATE_IDParticipant reference number of the primary client.No
CategoryCASE_TYPE_CODECase category, e.g., "product delivery", "appeal".No
TypeCASE_CAT_TYPE_CODECase type, e.g., "benefit", "liability overbilling".No
Start DateCURAM_DATECase start date. This start date is dependent on the evidence associated with the product governing the case. For example, the start date for a sickness benefit case would be the date the primary client became sick.No
Registration DateCURAM_DATEDate case is registered on the system.No
StatusCASE_STATUS_CODECase status from the drop-down list of statuses. The status is dependent on the case processing. For example, a status can be open, active, or closed.No
Search Criteria
LabelTypeDescriptionMandatory
Case ReferenceCASE_REFERENCECase reference number. If the system recognizes the case reference number entered in the Case Reference field, the case reference number is displayed in the case details panel. You can view the case home page by clicking on the reference number.No
Display cases with AppealsCURAM_INDICATORSelect the Display Cases With Appeals selection box if you wish to filter the search to display only appealed cases.No
Client NamePERSON_IDThe name of the person whose cases you wish to search.No
Client ReferenceALTERNATE_IDClient reference number.No
StatusCASE_STATUS_CODECase status from the drop-down list of statuses. The status is dependent on the case processing. For example, a status can be open, active, or closed.No
Start DateCURAM_DATECase start date. This start date is dependent on the evidence associated with the product governing the case. For example, the start date for a sickness benefit case would be the date the primary client became sick.No
End DateCURAM_DATECase end date.No
Display cases with Service PlansCURAM_INDICATORSelect the Display Cases With Service Plans selection box if you wish to filter the search to display only cases with service plans.No
Display cases with IssuesCURAM_INDICATORSelect the Display Cases With Issues selection box if you wish to filter the search to display only cases with issues.No
Category & Type
LabelTypeDescriptionMandatory
Category & TypeCASE_CATEGORYNo
Category & TypeCATEGORY_TYPE_NAMENo
Action
LabelTypeDescriptionMandatory
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
ResetYou can press the Reset button to reset the search criteria fields and enter new fields.
SearchOnce you have entered the case reference number, you can press the Search button to search for the case. The case is displayed in the case details panel.
SelectClick the Select link on the appropriate row to select the case.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
At least one search criteria must be entered.LinkNo
No Case Search implemented. Please contact an Administrator.LinkNo
Please refine the search criteria. At least one more search criteria must be specified.LinkNo
Please specify a category.LinkNo
Please specify additional search criteria.LinkNo
Please specify a type.LinkNo
Technical Information
Page IDCase_searchPopup
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\core\Case\Search\Case_searchPopup.uim
Page Load InterfaceCase.checkForAppealsInstallation
Page Submit InterfaceCase.caseSearch
Linked From PagesCase Search (Case_searchPopup)