Description
This page allows you to create a case note. Notes are used to provide additional information regarding a case.
Page Preview
Page Flow Diagram
Click the diagram to manipulate and zoom. Traverse the diagram using Click-and-Drag motions. Fullscreen
Fields
Details
LabelTypeDescriptionMandatory
PriorityNOTE_PRIORITY_CODEThis field indicates whether the note is a low, medium, or high priority.Yes
SensitivitySENSITIVITY_CODENote sensitivity indicates user access. Each user on the system is assigned a sensitivity level on the system. In order for a user to view or edit a note, that user must have a sensitivity level equal to or higher than the sensitivity level of the note.Yes
Note Text
LabelTypeDescriptionMandatory
TextNOTE_TEXTFree text space for inserting the note details. This field also includes a modifiable version of the notes history.Yes
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
SaveThe Save action creates a new record from the information entered on the page.
Save & NewThe Save & New action creates a new record from the information entered on the page and resets the page allowing an additional record to be created.
Messages
When page is loaded
None
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
A note cannot be entered without text.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
No service plan security implementation has been registered. Please contact an Administrator.LinkNo
Priority must be entered.LinkNo
Sensitivity must be entered.LinkNo
System configuration error - Unable to retrieve system user details from the database. Please contact your system administrator.LinkNo
The Key Server cache and the Key Server database values are out of sync and therefore this record cannot be inserted. LinkNo
The login ID %1s does not map to a user name.LinkNo
The note text has exceeded its maximum capacity.LinkNo
You cannot create a note with a higher sensitivity than you have.LinkNo
You do not have appropriate privileges to perform this operation.LinkNo
You do not have appropriate privileges to perform this operation for this client.LinkNo
Related Entities
Technical Information
Page IDCase_createNote
LocationC:\Users\david\dev\src\esystems-inc\Curam_V8_IS\webclient\components\core\Case\Notes\Case_createNote.uim
Page Load Interface
Page Submit InterfaceCase.createNote
Linked From PagesNew Note (Case_createNote), Notes: (IncomeSupportScreening_listNote), Notes (ISPListNote), Notes: (IssueDelivery_listNote)