Search Criteria |
Label | Type | Description | Mandatory |
Case Reference | CASE_REFERENCE | The case reference number. | No |
Issue Reference | CASE_REFERENCE | The issue reference number. | No |
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Search Results |
Label | Type | Description | Mandatory |
Case Reference | CASE_REFERENCE | Case reference number. If the system recognizes the case reference number entered in this field, the case reference number is displayed in the Search Results panel. You can view the case home page by clicking on the reference number. | No |
Issue Reference | CASE_REFERENCE | Issue Case reference number. If the system recognizes the case reference number entered in this field, the case reference number is displayed in the Search Results panel. You can view the issue case home page by clicking on the issue case reference number. | No |
Client | CONCERN_ROLE_NAME | Name of the client associated with the issue. | No |
IssueType | ISSUE_CONFIGURATION_TYPE | The type of issue, e.g., earned income. | No |
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Action |
Label | Type | Description | Mandatory |
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