Description
This page allows you to modify details of an individual appealed issue that has been added to an overall appeal case. Appealed issue details cannot be modified if the overall appeal case is closed.
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Page Flow Diagram
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Fields
LabelTypeDescriptionMandatory
Reference NumberCASE_REFERENCEThe reference number for the issue whose decision is being appealed is displayed. You can view the issue home page by clicking on the issue reference number.No
Prior Appeal CaseCASE_REFERENCEThe case reference number for the prior appeal case from which a decision is being appealed is displayed. This together with the case reference unique identifies the decision being appealed. When no prior appeal decision is being appealed this field is empty. You can view the case home page of the prior appeal case by clicking on the case reference number.No
Date ReceivedCURAM_DATEThe date that the request for appeal was received by the organization.No
EmergencyAPPEAL_EMERGENCY_CODEEmergency reason for the appeal from the drop-down list of emergencies, e.g. homelessness, electricity shut-off. Your system administrator can add a new emergency via the Code Tables page (see "Code Tables" in the Cúram Administration Guide).No
ReasonAPPEAL_REASON_CODEThe reason for the request for appeal, e.g., calculation error, failure to consider evidence, new evidence. Your system administrator can add a new reason via the Code Tables page (see "Code Tables" in the Cúram Administration Guide).No
Continue BenefitsCURAM_INDICATORThis field indicates whether or not the appellant is to receive payments during the appeal process. If the status of the continue benefits indicator is 'On' then the appellant is requesting that their benefit payments continue while the appeal is progressing. If the continue benefits indicator is set to 'Off', this means the appellant wishes to have their benefit payments stopped while the appeal is progressing. In this scenario, the case owner is notified so they can take the appropriate action on the case. Note that the process of suspending the payments must be performed manually by the user. This is because there could be other factors on the case which need to be taken into account when determining whether benefits should be continued or not.No
Receipt MethodAPPEAL_RECEIPT_METHOD_CODEReceipt method for appeal request from the drop-down list of receipt methods, e.g. email, post. Your system administrator can add a new receipt method via the Code Tables page (see "Code Tables" in the Cúram Administration Guide).No
Resolution Approval DateCURAM_DATEThe date on which the decision being appealed became effective.No
Comments
LabelTypeDescriptionMandatory
CommentsCOMMENTSUser comments on this record.No
Links and Actions
Page Level Actions
LabelDescription
CancelThe Cancel action dismisses the page.
SaveThe Save action updates the record using the information entered on the page.
Messages
When page is loaded
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
The login ID %1s does not map to a user name.LinkNo
You do not have appeal approval rights for this case. Please contact your security administrator.LinkNo
You do not have appeal creation rights for this case. Please contact your security administrator.LinkNo
You do not have appeal decision approval rights for this case. Please contact your security administrator.LinkNo
You do not have appeal maintenance rights for this case. Please contact your security administrator.LinkNo
You do not have appeal read rights for this case. Please contact your security administrator.LinkNo
You do not have appeal rights for this level of participant sensitivity. Please contact your security administrator.LinkNo
You do not have appeal rights for this location. Please contact your security administrator.LinkNo
When page is submitted
MessageMessage CatalogConfigurableConfigurable Validation Reference ID
%1s %2s %3s %4sLinkNo
A method of receipt must be supplied.LinkNo
An active organization structure must exist.LinkNo
An Exception occurred as the timeout has been reached and the transaction has been rolled back.LinkNo
Appeal decision date must be supplied.LinkNo
A reason must be supplied.LinkNo
A receipt date must be supplied.LinkNo
A request has been made to continue benefits for this case while the appeal is in progress. Please review the case and reinstate benefits if appropriate.LinkNo
Cannot modify as a resolution has been specified for the Appealed Issue.LinkNo
Cannot modify the receipt date for an approved case.LinkNo
Cannot modify the receipt method for an approved case.LinkNo
No concrete DAO specified for discriminator value '%1s'.LinkNo
No security implementation is supported for this transaction type. Please contact an Administrator.LinkNo
One of either Add To My Tasks or Assign To must be entered but not both.LinkNo
The Appeal Case is canceled. The Issue cannot be modified.LinkNo
The appealed case cannot be modified as a decision has been made on the appeal.LinkNo
The appealed case cannot be modified as the appeal case is closed.LinkNo
The assignee you have chosen does not match the assignee type chosen. Please search for assignee again.LinkNo
The customer does not wish to continue benefits while the appeal is in progress. Please review the case and update if appropriate.LinkNo
The Date Received must not be earlier than the Start Date of the Appeal Case.LinkNo
The date received must not be in the future.LinkNo
The Date Received must not be later than today.LinkNo
The deadline date and time must be in the future.LinkNo
The deadline is too far in the future and can not be stored correctlyLinkNo
The effective date must not be in the future.LinkNo
The login ID %1s does not map to a user name.LinkNo
The priority must be entered.LinkNo
The receipt date must not be before the end date of the appeal case being appealed.LinkNo
The receipt date must not be before the registration date of the case being appealed.LinkNo
The received date must not be before the registration date of the case being appealed.LinkNo
The received date must not be before the registration date of the case being appealed.LinkNo
There is no appeal process defined for this case type.LinkNo
There is no appeal process defined for this integrated case.LinkNo
There is no appeal process defined for this issue case.LinkNo
There is no appeal process defined for this product.LinkNo
The required time constraint '%1c' has not been defined. LinkNo
The Resolution Approval Date must not be later than the Start Date of the Appeal Case.LinkNo
The Resolution Approval Date must not be later than the Start Date of the Appeal Case.LinkNo
The subject must be entered.LinkNo
This task cannot be created as you currently have an active task allocation blocking period and you have specified the task should be added to your My Tasks list.LinkNo
This task cannot be created as you currently have an active task redirection period and you have specified that the task should be added to your My Tasks list.LinkNo
This task cannot be created because the user %1s is currently being blocked from the allocation of new task.LinkNo
You do not have appeal approval rights for this case. Please contact your security administrator.LinkNo
You do not have appeal creation rights for this case. Please contact your security administrator.LinkNo
You do not have appeal decision approval rights for this case. Please contact your security administrator.LinkNo
You do not have appeal maintenance rights for this case. Please contact your security administrator.LinkNo
You do not have appeal read rights for this case. Please contact your security administrator.LinkNo
You do not have appeal rights for this level of participant sensitivity. Please contact your security administrator.LinkNo
You do not have appeal rights for this location. Please contact your security administrator.LinkNo
Workflows
When page is loaded
None
When page is submitted
WorkflowDescription
MANUALThis is a generic workflow process that is used to create a manual task.
MANUALCASEThis is a generic workflow process that is used to create a task when a user chooses to manually create a task within a case.
MANUALPARTICIPANTThis is a generic workflow process that is used to create a task when a user chooses to manually create a task for a participant.
MANUALPARTICIPANTCASEThis is a generic workflow process that is used to create a task when a user chooses to manually create a task within a case, and also selects a concerning participant.
Related Entities
Technical Information