curam.core.sl.intf

Interface WorkflowDeadlineFunction

All Known Implementing Classes:

WorkflowDeadlineFunction, curam.core.sl.impl.WorkflowDeadlineFunction, WorkflowDeadlineFunctionFactory

@AccessLevel(value=EXTERNAL)
public interface WorkflowDeadlineFunction

An event wait pauses a workflow process in lieu of some event being raised. However, in many cases it is not desirable for a process to wait indefinitely. To mitigate against this risk it is possible to optionally specify a deadline for an event to be raised after which a deadline handler will be invoked. This class contains deadline handler functions which may be used for this purpose.

Method Summary

Modifier and Type	Method and Description
void	appealDeadlineHandler(curam.core.sl.struct.TaskCreateDetails taskCreateDetails) A deadline function which provides the escalation processing for the overall appeal deadline task.
void	defaultDeadlineHandler(curam.core.sl.struct.TaskCreateDetails taskCreateDetails) A deadline function which provides the escalation processing for a task.
void	standardCaseDeadlineHandler(curam.core.sl.struct.TaskManagementTaskKey taskManagementTaskKey, curam.core.sl.struct.TaskCreateDetails taskCreateDetails) A deadline function which provides the escalation processing for a task.

Method Detail

defaultDeadlineHandler

void defaultDeadlineHandler(curam.core.sl.struct.TaskCreateDetails taskCreateDetails)
                     throws curam.util.exception.AppException,
                            curam.util.exception.InformationalException

A deadline function which provides the escalation processing for a task. This is the default deadline handler function and it currently contains no processing.

Parameters:

taskCreateDetails - The details used to create a task.

Throws:

curam.util.exception.AppException

curam.util.exception.InformationalException

appealDeadlineHandler

void appealDeadlineHandler(curam.core.sl.struct.TaskCreateDetails taskCreateDetails)
                    throws curam.util.exception.AppException,
                           curam.util.exception.InformationalException

A deadline function which provides the escalation processing for the overall appeal deadline task. This operation currently contains no processing.

Parameters:

taskCreateDetails - The details used to create a task.

Throws:

curam.util.exception.AppException

curam.util.exception.InformationalException

standardCaseDeadlineHandler

void standardCaseDeadlineHandler(curam.core.sl.struct.TaskManagementTaskKey taskManagementTaskKey,
                                 curam.core.sl.struct.TaskCreateDetails taskCreateDetails)
                          throws curam.util.exception.AppException,
                                 curam.util.exception.InformationalException

A deadline function which provides the escalation processing for a task. A new deadline duration is calculated for the specified task as the difference between the task's assigned date time and the task's current deadline time. A new deadline is then created for the task using the current date time plus this newly calculated deadline duration. If the current priority of the task is low, then it is updated to be medium. If it is medium, it is updated to be high. If the current priority is high, then the task is reallocated.

Parameters:

taskManagementTaskKey - The unique identifier of the task associated with the deadline being processed.

taskCreateDetails - The full details of the task associated with the deadline being processed.

Throws:

curam.util.exception.AppException

curam.util.exception.InformationalException