A new Workflow History row is created each time an administrator changes the status of a Process Instance.

Example

You define a workflow (Process Definition) to allow correspondence to be sent to customers whenever their payment details change. The activities defined in your workflow are:

• system prints out a letter (automatic);
• User puts the letter in an envelope and posts it (manual); and
• 'End Process' (a necessary step to end the workflow which is mandated by the Process Definition Tool).

Person John Smith's payment details change due to an increase in rates. This increase raises an event which causes the Workflow Engine to enact your workflow and create a Process Instance. As soon as the Process Instance is started, administrator Ronan Rooney realizes that the printer is not working. He suspends the process before it executes the 'system prints out a letter' activity. A Workflow History record is added to indicate that the process has been suspended.

At a later time the problems with the printer are resolved and administrator Ronan Rooney resumes the Process Definition. A Workflow History record is added to indicate that the process has been resumed.

Technical Notes

See the Workflow Guide for further information.