When an issue resolution is submitted for approval and subsequently approved or rejected, an approval request and issue approval request are created. The issue approval request table stores the comments added by a user when a resolution is submitted for approval. The approval request table contains the remaining information relating to the approval request e.g. requested by, request date.

Example

During case processing a discrepancy is identified between the earned income details provided by the client and those provided by the client's employer. An earned income issue is automatically created. A user reviews the issue and renders a resolution on the issue favoring the employer's information. A resolution status history record is created with a value of In Edit. This resolution is then submitted for approval. This table stores the approval request details specific to an issue e.g. comments. The remaining information is stored on the approval request table.