Applicants are required to attend an interview as part of the application process. The interview is where the agency worker obtains all the data required for a complete application from the applicant. The interview is used to capture the details as outlined below. The system creates this record when the agency records the interview information in the system.

Interviews are generally conducted face to face with the applicant and in special circumstances (under waiver) are sometimes conducted over the phone. Interviews may be rescheduled for a number of reasons, but must be conducted within a specified time period of the receipt of the application.

Applicants present at the interview are recorded via the Interview Applicantentity.

Additional evidence details are captured via the evidence entities.

Example

An application for assistance is received by an agency. The application is recorded in the system. An agency worker arranges an interview with the applicant(s). The applicant(s) present themselves to the agency on the scheduled date for the interview. The agency worker selects the application and starts the interview, by selecting the start interview link on the application home page within CGISS, where the user then records the basic details of the interview.