External Citizen Message:
A message that can be displayed to a citizen, originating from an external system (and normally created via a web service). Along with Participant Message, used to display messages to citizens in Citizen Self Service.
Messages are displayed in the citizen account in order to predict why the citizen has logged in, for example, a message is displayed to let them know what their last payment was and when their next payment is due. Messages can also be displayed to inform the user of activities they are scheduled to participate in or meetings they are due to attend. This entity stores the details of these messages where they originate in an external system. See also ParticipantMessage entity.
Example James Smith logs into the citizen account and sees message on the citizen account home page indicating 'Your latest payment of $140 was due on 2010-06-14. Click here to view the payment details. Your next payment is due on 2010-12-12. Click My Payments to view your payment history.' This entity is used to store this message if it originated in an external system. |