A case can include a discussion forum. A discussion forum can contain one or more discussions. This gives agency workers and multidisciplinary team members a forum to discuss any aspect of a case. Discussions can be watched by multiple users, both internal and external. Watching a discussion means that an email will be sent to the watcher when any new posting is made to the discussion. By default, all multidisciplinary team members are automatically added as watchers when a new discussion is created. A discussion is created automatically when an incident is created.

Example

Linda Smith, James Smith and their three children Robert, Lisa and Susan are added to a Child Welfare social enterprise folder so that they can be managed together as a family. Incidents of Child Neglect have been recorded for Robert, Lisa and Susan. A discussion is automatically created on incident creation. A predefined multidisciplinary team is assigned to the social enterprise folder to allow them to assess and manage the families needs. This team consists of a police officer, a doctor and child services agency worker.

This entity stores the detail of the discussion created as a result of incident creation.