Attribute | Key | Nullable | Description | DDL Type |
ticketID | Yes | No | The unique identifier of the ticket which is used as the primary key for the ticket in the ticket database. | SVR_INT64 |
subject | | | This gives a short text description about what the ticket is being sent to tell the user to do. Standard text messages should be defined to briefly describe any task objectives for users. | SVR_STRING<254> |
instDataID | | | The unique identifier of a ticket instance. | SVR_INT64 |
processName | | No | The unique name of the workflow process. | SVR_STRING<254> |
processInstID | | No | The unique identifier of a process instance. | SVR_INT64 |
interfaceName | | | This is the name for the interface of a BPO to be used for the automatic execution of a task. | SVR_STRING<100> |
methodName | | | The name of the method belonging to a BPO which is executed to carry out an automatic task. | SVR_STRING<30> |
creationTS | | | The date and time at which the ticket was created. | SVR_DATETIME |
closureTS | | | The date and time at which the ticket was closed. | SVR_DATETIME |
status | | | The status of the ticket (open or closed). | SVR_STRING<10> |
resolutionCode | | | Whether the resolution of the ticket was successful or not. | SVR_STRING<10> |
ticketType | | | The general ticket type. | SVR_STRING<10> |
lastWritten | | | | SVR_DATETIME |
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