Table Description
Concern Role Communication: A communication issued to or received from a participant.

One or more communications can be recorded for a participant.

For each communication the method e.g. phone, email, hard, etc., the type e.g. application form, invoice, etc. is recorded.

Example

An informational leaflet is sent to John Smith advising him of changes to the payment rates for a program called 'sickness benefit' rated for the following year.

The communication direction is 'outgoing' and the method is 'hard copy'.

Relationship Diagram
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Model Details
Location in Model: Logical View::MetaModel::Curam::Core::Reference Model::Concern::Entity Objects::ConcernRoleCommunication::ConcernRoleCommunication
Controlling File: core\model\Packages\Concern\ConcernRoleCommunication_cat.efx
Table Options
ALLOW_OPTIMISTIC_LOCKINGyes
Attributes (31)
AttributeStereotypeNullableDescriptionDomain DefinitionCodetableDDL Type
communicationIDkeynoUnique reference number assigned by the system to a Communication record.COMMUNICATION_ID SVR_INT64
concernRoleIDdetailsyesUnique reference number assigned by the system to a Concern Role record.CONCERN_ROLE_ID SVR_INT64
typeCodedetails Code value to indicate the type of communication.COMMUNICATION_TYPE_CODECommunicationTypeSVR_STRING<10>
proFormaVersionNodetails The version of the pro forma document, for pro forma communications.PRO_FORMA_VERSION_NO SVR_INT32
methodTypeCodedetails Code value to denote the method of communication.COMMUNICATION_METHOD_CODECommunicationMethodSVR_STRING<10>
incomingInddetails An indicator that shows whether the direction of the communication is inbound or outbound.CURAM_INDICATOR SVR_BOOLEAN
communicationDatedetails Date on which the communication was issued or received.CURAM_DATE SVR_DATE
statusCodedetails Code value to indicate the status of the communication record.RECORD_STATUS_CODERecordStatusSVR_STRING<10>
correspondentNamedetails First Name, Surname or Business Name of the correspondent of the communication. If the correspondent is a registered Concern, the communication correspondent name is equal to their Concern Role Name. Otherwise the User enters the correspondent name, address and telephone number.CORRESPONDENT_NAME SVR_STRING<131>
correspondentConcernRoleIDdetailsyesThe Concern Role ID of the Concern who is corresponding with the Organization.CONCERN_ROLE_ID SVR_INT64
correspondentTypeCodedetails The code table code which describes the type of the correspondent.CORRESPONDENT_CODECorrespondentSVR_STRING<10>
subjectTextdetails Free form text used to outline the summary text of the CommunicationCOMM_SUBJECT_TEXT SVR_STRING<100>
documentLocationdetails Location of the physical document in the Organization.DOCUMENT_LOCATION SVR_STRING<50>
documentRefNumberdetails Reference number associated with the physical document.DOCUMENT_REFERENCE_NUMBER SVR_STRING<16>
fileLocationdetails Location of the physical file in the Organization.FILE_LOCATION SVR_STRING<40>
fileReferenceNumberdetails Reference number associated with the physical file.FILE_REFERENCE_NUMBER SVR_STRING<32>
caseIDdetailsyesUnique reference number assigned by the system to a Case record.CASE_ID SVR_INT64
ticketIDdetailsyesUnique reference number assigned by the system to a Ticket record generated following a direct or indirect query in relation to a Concern or Prospect. Optional foreign key to WMTicket.TICKET_ID SVR_INT64
userNamedetailsnoUnique Reference Number assigned by the system for a User.USER_NAME SVR_STRING<64>
commentsdetails Free text registered by the User.COMMENTS SVR_STRING<300>
communicationTextdetails The text of the communication.COMMUNICATION_TEXT SVR_STRING<131072>
addressIDdetailsyesAddress associated with this communication.ADDRESS_ID SVR_INT64
phoneNumberIDdetailsyesPhone number associated with this communication.PHONE_NUMBER_ID SVR_INT64
emailAddressIDdetailsyesEmail address associated with this communication.EMAIL_ADDRESS_ID SVR_INT64
proFormaIDdetails The unique internal reference number assigned to the pro forma document, if the communication is a pro forma communication.PRO_FORMA_ID SVR_INT64
communicationStatusdetails The current status of the communication recordCOMMUNICATION_STATUS_CODECommunicationStatusSVR_STRING<10>
proFormaInddetails Indicator to show whether the communication is a ProForma communication.CURAM_INDICATOR SVR_BOOLEAN
attachmentInddetails This attribute will indicate whether a communication has an attachment associated with it.CURAM_INDICATOR SVR_BOOLEAN
documentTemplateIDdetails Unique reference number of the document template associated with this communication record.DOCUMENT_TEMPLATE_ID SVR_STRING<40>
communicationFormatdetails The document format in which the communication is created, e.g.; Proforma, Microsoft Word, Email.COMMUNICATION_FORMAT_CODECommunicationFormatSVR_STRING<10>
localeIdentifierdetails  LOCALE_CODELocaleSVR_STRING<10>
Foreign Keys (9)
ChildParent
ConcernRoleCommunication.addressIDAddress.addressID
ConcernRoleCommunication.concernRoleIDConcernRole.concernRoleID
ConcernRoleCommunication.correspondentConcernRoleIDConcernRole.concernRoleID
ConcernRoleCommunication.emailAddressIDEmailAddress.emailAddressID
ConcernRoleCommunication.phoneNumberIDPhoneNumber.phoneNumberID
AppealProFormaDataSetLink.communicationIDConcernRoleCommunication.communicationID
ApplicationCommunicationLink.communicationIDConcernRoleCommunication.communicationID
CommAttachmentLink.communicationIDConcernRoleCommunication.communicationID
PDMNotices.noticeIDConcernRoleCommunication.communicationID
Indices (3)
Index NameAttributes
CRCommCaseI1caseID
CRCommIndex1concernRoleID
CRCommIndex2addressID, correspondentConcernRoleID, phoneNumberID, emailAddressID
Operations (18)
OperationStereotypeOptionsDescriptionSQL
insertinsertPOST_DATA_ACCESS: yes
Standard Operation 
modifymodifyOPTIMISTIC_LOCKING: yes
POST_DATA_ACCESS: yes
Standard Operation 
readread Standard Operation 
searchByConcernRolensmulti Retrieves a list of communications details for the specified concern role.SQL
searchByCasensmulti Retrieves a list of communications for the specified case.SQL
searchByCorrespondentConcernRoleDateRangensmulti retrieves all of the active communication records whose correspondentConcernRoleID equals to concernRoleID specified in the key, for the specified date range.SQL
searchConcernRoleCommByConcernRoleAndCasensmulti This method will return a list of communications and a case reference value based on the ConcernRole and the Case.SQL
cancelnsmodifyOPTIMISTIC_LOCKING: yes
PRE_DATA_ACCESS: yes
Cancels a concern role communication. 
validateCancel  Validates the cancellation of a concern role communication. 
readCommStatusAndRecordStatusnsread Reads the concern role communication record status. 
modifyCommAsSentnsmodifyOPTIMISTIC_LOCKING: yes
PRE_DATA_ACCESS: yes
Modifies the communication status. 
validateSend  Validate the sending of a communication. 
readEmailByCommIDns  SQL
modifyCorrespondentnsmodify modifies a communications correspondent. 
modifyEmailDateAndCommStatusnsmodify Method modifies an email communications status and communication date. 
readCaseIDns Read case ID.SQL
searchByRegardingConcernRoleAndCasensmulti This method will return a list of communications and a case reference value based on the regarding ConcernRole and the Case.SQL
searchAllClientCommunicationsByConcernRoleIDnsmulti Lists all the communications related to a concern role, even if the concern role is the concerning participant or, the correspondent for the communication.SQL
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Reactivate Case (ProductDelivery_reactivate)
Suspend Case (ProductDelivery_suspend)
Unsuspend Case (ProductDelivery_unsuspend)
Communications (ProductProvider_listCommunication)
Edit Product Provider (ProductProvider_modifyProductProvider)
Authorize (ProgramRecommendation_confirmAuthorize)
Authorize (ProgramRecommendation_listHouseholdMembersForMA)
Authorize (ProgramRecommendation_PremiumCoPaymentDetails)
Register Employer (ProspectEmployer_duplicateCheckWizard)
Communications (ProspectEmployer_listCommunication)
Communications (ProspectPerson_listCommunication)
Communications: (ProviderInvestigation_listCommunication)
Activate Contract (ProviderManagement_activateContract)
New Text Translation (ProviderManagement_addDescriptionTranslationToServiceOffering)
New Text Translation (ProviderManagement_addNameTranslationToServiceOffering)
Add Service Authorization Line Item: (ProviderManagement_addSampleServiceAuthorizationLineItem)
New Service (ProviderManagement_addServiceOfferingForProvider)
New Service (ProviderManagement_addServicesToProviderContract)
Add Services to Contract (ProviderManagement_addServicesToProviderGroupContract)
New Service (ProviderManagement_addServicesToProviderGroupContract_fromView)
Update to Training (ProviderManagement_addTrainingForServiceOffering)
Submit Service Invoice Line Item for Processing (ProviderManagement_allowSILIForProcessingAsDuplicate)
Amend Utilization Contract (ProviderManagement_amendProviderGroupUtilizationContract)
Amend Contract (ProviderManagement_amendUtilizationContract)
Approve License (ProviderManagement_approveLicense)
Approve Line Item (ProviderManagement_approveLineItemCorrections)
Approve Line Item (ProviderManagement_approvePendingSILI)
Approve Line Item (ProviderManagement_approvePendingSILICorrections)
Approve Line Item (ProviderManagement_approvePRLICorrectionFromView)
Approve Provider Roster Line Item Correction (ProviderManagement_approvePRLICorrections)
Approve Provider (ProviderManagement_approveProvider)
Approve Provider Service (ProviderManagement_approveProviderServiceOffering)
Approve Line Item (ProviderManagement_approveServiceInvoiceLineItem)
Approve Service Invoice Line Items (ProviderManagement_approveServiceInvoiceLineItems)
Approve Line Item (ProviderManagement_approveSILI)
Approve Service Invoice Line Item as Duplicate (ProviderManagement_approveSILIAsDuplicate)
Approve Line Item (ProviderManagement_approveSILICorrections)
Approve Line Items (ProviderManagement_approveSubmittedSILI)
Close Provider (ProviderManagement_closeProvider)
Close Provider Group (ProviderManagement_closeProviderGroup)
Approve Line Items (ProviderManagement_confirmApproveServiceInvoiceLineItems)
Confirm cancel overlapping reservations (ProviderManagement_confirmCancelOverlappingActiveResForAnyClient)
Confirm Modify Overlapping Placements (ProviderManagement_confirmModifyOverlappingPlacementPrd)
Confirm modify overlapping placements (ProviderManagement_confirmModifyPlacementPrdForWL)
Print Pro Forma Communication (ProviderManagement_confirmPrintProFormaCommunication)
Submit Line Items (ProviderManagement_confirmSubmitServiceInvoiceLineItems)
Confirm Suspend Provider (ProviderManagement_confirmSuspendProvider)
New Service (ProviderManagement_createNewServiceOffering)
New Service (ProviderManagement_createNewTrainingServiceOffering)
New Service Rate (ProviderManagement_createProviderGroupUtilizationContractProviderOfferingRate)
New Payment Options (ProviderManagement_createProviderPaymentOption)
New Rate (ProviderManagement_createProviderServiceOfferingRate)
Create Emergency Placement (ProviderManagement_createSampleEmergencyPlacement)
Create Service Authorization Line Items (ProviderManagement_createSampleSAWithSALI)
New Service (ProviderManagement_createServiceOffering)
New Payment Options (ProviderManagement_createServicePaymentOption)
New Service Rate (ProviderManagement_createServiceRate)
New Training Service (ProviderManagement_createTrainingServiceOffering)
New Utilization Contract (ProviderManagement_createUtilizationContractForProvider)
New Rate (ProviderManagement_createUtilizationContractProviderOfferingRate)
Reject Provider Service (ProviderManagement_denyApproveProviderServiceOffering)
Deny Roster Line Item (ProviderManagement_denyPRLIFromExceptionTask)
Deny Roster Line Item (ProviderManagement_denyRosterLineItem)
Deny Line Item (ProviderManagement_denyServiceInvoiceLineItem)
Deny Service Invoice Line Item (ProviderManagement_denySILIFromTask)
Edit Payment Option (ProviderManagement_editProviderPaymentOption)
Edit Service (ProviderManagement_editServiceOffering)
Edit Service (ProviderManagement_editServiceOfferingFrmView)
Edit Payment Options (ProviderManagement_editServicePaymentOption)
Edit Service Rate (ProviderManagement_editServiceRate)
Edit Training Service (ProviderManagement_editTrainingServiceOffering)
Edit Training Service (ProviderManagement_editTrainingServiceOfferingFrmView)
Enroll Provider (ProviderManagement_enrollAsProvider)
Enroll Provider Group (ProviderManagement_enrollAsProviderGroup)
Enroll Provider (ProviderManagement_enrollProvider)
Transfer to Provider (ProviderManagement_enrollProviderFromEnquiry)
Enroll Provider Group (ProviderManagement_enrollProviderGroup)
Generate Contract (ProviderManagement_generateContract)
Communications (ProviderManagement_listCommunication)
Communications (ProviderManagement_listCommunicationForFacilityManager)
Communications (ProviderManagement_listGroupCommunication)
Edit Text Translation (ProviderManagement_modifyLocalizableSODescriptionTextTranslation)
Edit Text Translation (ProviderManagement_modifyLocalizableSONameTextTranslation)
Confirm Placement (ProviderManagement_modifyPlaceDuringConfirmation)
Edit Placement (ProviderManagement_modifyPlacementDetails)
Modify Placement Information (ProviderManagement_modifyPlacementInformation)
Confirm Cancel Reservation (ProviderManagement_modifyPlacementInformationConfirmCancelReservation)
Allocate Place (ProviderManagement_modifyPlaceProviderOfferingAllocate)
Edit Service Rate (ProviderManagement_modifyProviderGroupUtilizationContractProviderOfferingRate)
Edit Rate (ProviderManagement_modifyProviderServiceOfferingRate)
Confirm Placement: (ProviderManagement_modifySamplePlaceDuringConfirmation)
Modify Service Authorization Line Item: (ProviderManagement_modifySampleServiceAuthorizationLineItem)
Edit Delivery Configuration (ProviderManagement_modifySecurityRightsAndServiceDeliveryConfiguration)
Edit Utilization Contract (ProviderManagement_modifyUtilizationContractForProviderGroup)
Edit Rate (ProviderManagement_modifyUtilizationContractProviderOfferingRate)
Place Client (ProviderManagement_placeSampleClient)
Reject License (ProviderManagement_rejectLicense)
Reject Provider (ProviderManagement_rejectProvider)
Renew Contract (ProviderManagement_renewContract)
Renew License (ProviderManagement_renewLicense)
Renew Contract (ProviderManagement_renewProviderGroupContract)
Re-Open Provider (ProviderManagement_reopenProvider)
Re-Open Provider Group (ProviderManagement_reOpenProviderGroup)
Step 2: Enroll Provider (ProviderManagement_sampleEnrollProvider)
Submit Line Item (ProviderManagement_submitOpenSILIForProcessing)
Submit Line Item (ProviderManagement_submitServiceInvoiceLineItemForProcessing)
Submit Line Items (ProviderManagement_submitServiceInvoiceLineItems)
Submit Line Item (ProviderManagement_submitSILI)
Submit Service Invoice Line Item for Processing (ProviderManagement_submitSILIForProcessingFromTask)
Submit Service Invoice (ProviderManagement_submittServiceInvoiceForProcessing)
Suspend License (ProviderManagement_suspendLicense)
Suspend Provider (ProviderManagement_suspendProvider)
Terminate Contract (ProviderManagement_terminateContract)
Transfer Client (ProviderManagement_transferClient)
Transfer Placement to Another Case (ProviderManagement_transferSamplePlacementToAnotherCase)
Reassessment Details (ProviderManagement_triggerReassessment)
Update Placement Period (ProviderManagement_updateSamplePlacementPeriod)
View Pro Forma Communication (ProviderManagement_viewProFormaCommunication)
Communications (RefugeeProduct_listCommunication)
Register External Party (RegisterExternalParty_registerWizard)
Edit Representative (Representative_modifyRepresentative)
Edit Representative (Representative_modifyRepresentativeDetails)
Application (RightsAndResponsibilitiesForCase)
Application (RightsAndResponsibilitiesForCaseSubmit)
New Disregard (SanctionAssessment_createDisregard_CREOLE)
New Sanction (SanctionAssessment_createSanction_CREOLE)
Edit Sanction (SanctionAssessment_modifySanction)
Edit Recommendation Disregard (SanctionAssessment_modifySanctionOverride)
Add Plan Item (ServicePlanDelivery_addCustomServicePlanItem)
Add Plan Item (ServicePlanDelivery_addServicePlanItem)
New Recurring Activity (ServicePlanDelivery_createRecurringActivity)
Communications (ServicePlanDelivery_listCommunication)
Communications (ServicePlanDelivery_listCommunicationAndResolveWithCorrespondent)
Edit Plan Item (ServicePlanDelivery_modifyCustomServicePlanItemProviderEditable)
Edit Plan Item (ServicePlanDelivery_modifyCustomServicePlanItemProviderNonEditable)
Edit Plan Item (ServicePlanDelivery_modifyServicePlanItemProviderEditable)
Edit Plan Item (ServicePlanDelivery_modifyServicePlanItemProviderNonEditable)
Communications (ServiceSupplier_listCommunication)
Edit Service Supplier (ServiceSupplier_modifyServiceSupplier)
Print Pro Forma Communication (SocalEnterpriseFolder_confirmPrintProFormaCommunication)
Delete Communication (SocialEnterpriseFolder_cancelCommunicationPopUp)
New Email Communication (SocialEnterpriseFolder_createEmailCommunication)
New MS Word Communication (SocialEnterpriseFolder_createMSWordCommunication)
New Pro Forma Communication (SocialEnterpriseFolder_createProFormaCommunication)
Communications (SocialEnterpriseFolder_listCommunication)
Interactions (SocialEnterpriseFolder_listInteraction)
Edit Email Communication (SocialEnterpriseFolder_modifyDraftEmailCommunication)
Modify Email Communication: (SocialEnterpriseFolder_modifyDraftEmailCommunicationFromView)
Edit MS Word Communication (SocialEnterpriseFolder_modifyMSWordCommunication)
Edit Email Communication (SocialEnterpriseFolder_modifyNonDraftCommunication)
Edit Pro Forma Communication (SocialEnterpriseFolder_modifyProFormaCommunication)
Modify Pro Forma Communication: (SocialEnterpriseFolder_modifyProFormaCommunicationFromView)
Edit Recorded Communication (SocialEnterpriseFolder_modifyRecordedCommunication)
Modify Recorded Communication: (SocialEnterpriseFolder_modifyRecordedCommunicationFromView)
Record Communication (SocialEnterpriseFolder_recordCommunication)
Send Communication (SocialEnterpriseFolder_sendCommunication)
View Email Communication: (SocialEnterpriseFolder_viewDraftEmailCommunication)
View Email Communication: (SocialEnterpriseFolder_viewEmailCommunication)
View Communication (SocialEnterpriseFolder_viewMSWordCommunication)
View Pro Forma Communication: (SocialEnterpriseFolder_viewProFormaCommunication)
View Communication: (SocialEnterpriseFolder_viewRecordedCommunication)
Communications (TBBCC_listCommunication)
Reactivate Case (TBBCCProductDelivery_reactivate)
Suspend Case (TBBCCProductDelivery_suspend)
Unsuspend Case (TBBCCProductDelivery_unsuspend)
Communications (Utility_listCommunication)
Edit Utility (Utility_modifyUtility)