Case Task Link:
This entity is used to provide a link between a case and a task being used to resolve issues on that case when a resilient workflow is in train.
Workflows are used as a way of incorporating resilience into processes that must rely on sometimes unreliable input from the client. When an issue occurs, a manual task is created to resolve that issue. Typically the task contains a link to a page on a case where the issue can be resolved. The Case Task Link provides a link between the case and the task used to resolve the issue. |