The approval can be undertaken manually by a user or automatically by the system. Whether the case is approved manually or automatically is determined by the approval rules configured in Curam.

The case approval stores the date the approval was requested, the outcome and the approval date.

This table holds a type of case event. Events are displayed in an events calendar for viewing by the user.

Example

User Ronan Rooney submits a case for approval. The Curam server creates a task to inform his supervisor that the case requires approval.

Ronan's supervisor reviews the case and approves it. The Curam server creates a row on this table noting the date and the user that approved the case.