| Application Form:
An application form represents an application for a program made internally by a worker on behalf of a client.
When a citizen submits an application, in person, over the phone or using a paper form, the worker may have the option, based on configuration settings, to enter the application on the system using an application form. An application form consists of a set of questions captured in an IEG script. Upon submission of the application form, an application case is created.
Example James Smith attends his local Social Benefits office in person to see if he is eligible to receive benefits. He meets with a worker, Joan, who advises him that he should apply for Food Allowance and Rent Allowance. Joan creates an application form for James. She completes the application form by filling in the answers James provides to the questions on the script. Before she can submit the form, James needs to leave the office to take an urgent phone call. Joan saves the application form. When James returns, Joan resumes the application form from the point at which it was saved. Once complete, she submits the application form. An application case is created, and all of the information captured in the application form is mapped to the application case as evidence. |
