An appealed case can have multiple rejection records.

Example

Linda Smith applies for sickness benefit with an organization. It is calculated that Linda is entitled to $40 a week. Linda is dissatisfied with this rate of payment and submits a request for appeal to the organization.

A user creates an appeal case in the system. An appeal relationship record is created on the system for Linda's sickness benefit product delivery case. A case supervisor reviews the appealed case. The case supervisor makes the decision as to whether or not the appealed case should progress further in the appeal process. The case supervisor decides to reject the appealed case, on the grounds that the appellant Linda Smith failed to submit the required documentation to the organization.